Shipping Information

Secure, efficient delivery crafted with the same care as our products.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and public holidays) after your order is placed. Once your order is shipped, you will receive a confirmation email with your tracking information.

Shipping Time:

Delivery times typically range from 7 to 15 business days, depending on the destination. Due to the cross-border nature of shipments, tracking information may not update until the package arrives in your country/region. If you have any concerns or would like a progress update, please feel free to email us at sales@diamondaudioworks.com, and we will promptly provide the latest logistics information.

Delivery Areas:

We ship in Australia and New Zealand, but some regions may be restricted. Shipping costs and times vary by destination.

Duty & Tax Policy: We Cover Estimated Import Duties & Taxes

To provide you with a seamless shopping experience, we include estimated import duties and taxes in your order total. This means you won't face unexpected charges at delivery in most cases.

What's Covered

The product price and shipping fee include our estimate of applicable import duties; taxes (e.g., VAT, GST); and standard customs clearance fees for your destination country.

Our Process

We declare accurate product information and value as required by law. Our logistics partners handle duty payment based on our estimates to facilitate smooth delivery.

Important Limitations

Estimate Basis: Our estimates are based on current tariff regulations and product classifications. Significant, unforeseen changes in your country's import policies may affect final charges.

Exclusions: This coverage typically applies to standard commercial shipments. Additional local fees (e.g., special handling charges, administrative fees imposed by local authorities beyond standard duties) are not included.

Customer Information: Accurate and complete recipient details are essential for correct duty estimation and clearance. Inaccurate information may lead to additional charges.

Policy Updates: We reserve the right to update this policy based on changes in international trade regulations.

Our Commitment

If our estimate significantly exceeds the actual duty required (resulting in an overpayment on our part), we absorb the cost. If the actual duty slightly exceeds our estimate due to minor calculation differences or updated rates, we will generally cover the difference as part of our service commitment.

For questions about duty estimates for your specific order, please contact our customer service before purchasing.